Frequently asked questions

Everything we get asked the most.

How do you make sure the delivery happens?+

Every delivery is confirmed by a photo of the recipient holding the gift. You receive it by email and messaging.

Can I stay anonymous?+

Yes. Your details are never shared with the recipient. The florist introduces themselves as the courier, without mentioning your name if you prefer.

How early should I order before a special date?+

For March 8, order before March 5. For Valentine's Day, before February 12. For a birthday or a quieter date, 48 hours is enough.

Can you deliver to a small town?+

We cover eight major cities by default. For any other destination, write to us — we find a local florist in most cases (variable fees).

What payment methods?+

Credit card in euros via secure payment. We never store any payment information.

Can I edit or cancel an order?+

Yes, up to 12 hours before the chosen delivery slot. Beyond that, the florist has already prepared the bouquet.

What about Belarus?+

We deliver to Minsk, Brest and Vitebsk by default. Same timings, same guarantees.

Can the recipient swap the gift?+

No, the gift is defined by your order. However, you can add options (handwritten card, photo, mimosa, premium wrap) at cart level.